7. Technical Problems and Solutions

The game can't connect to Facebook
1. Make sure you have a stable internet connection. 2. Verify that your username and password are correct. 3. If the Facebook app is installed on ...
Tue, 31 Oct, 2017 at 7:02 AM
The game can't configure properly, what do I do?
The minimum requirements for the game are described below. Do not forget that it may need to be changed if the game program is changed in the future. ...
Tue, 31 Oct, 2017 at 7:03 AM
My game has technical problems, how do I address them?
We're sorry if the game doesn't work as you expected, so if you're having problems, check out the Known Issues first, and we may alread...
Tue, 31 Oct, 2017 at 7:04 AM
My background music is gone, how can I bring it back?
There are several solutions: 1. Go to the game settings and make sure that the sounds and background music are activated. 2. If all parameters are s...
Tue, 31 Oct, 2017 at 7:05 AM
Can I restart the game again from the beginning?
You can download the game on another device to play from the beginning. Just remember that connecting a new game to the same account will synchronize your pr...
Tue, 31 Oct, 2017 at 7:06 AM
How do I update the game?
For iOS users: Open “App store” on your device. Click “Update” icon below. If the game has the latest updates, will be displayed on the list. Click &qu...
Tue, 31 Oct, 2017 at 7:08 AM
My device heats up when I play
Many devices (especially those with high performance) heat up when they run a game or a resource-intensive application, which is normal, but if the heat dist...
Tue, 31 Oct, 2017 at 7:08 AM
How do I take a screenshot?
On iOS devices: 1. Press the power key and the Home button at the same time 2. Hold down the two buttons and release them after a few seconds 3. Open y...
Tue, 31 Oct, 2017 at 7:09 AM
Why do I keep losing connection to the Internet?
If you have a network connection problem with the game, please do the following operations: 1. Verify that you are connected to the network and the conn...
Tue, 31 Oct, 2017 at 7:11 AM
How do I ban messages?
If you want to turn off game notifications on your device, follow these steps: For iOS devices: 1. Open "Settings" 2. Locate the ga...
Tue, 31 Oct, 2017 at 7:11 AM