If your coins or rubies are lost, follow these steps:

1. Make sure you have an Internet connection and memorize the amount of your coins and rubies.

2. Restart the device and restart the game.

3. Recheck the amount of your coins and rubies. This may correct your amount of coins and rubies.

If the problem persists and your balance is still incorrect, contact us and provide the following information:

- The amount of coins or rubies you are missing.

- What happened before you noticed your loss.

- Specify whether 'Spend Rubies' in the Confirmation Window section is enabled or not.

- Your game ID.